Returns & Refunds Policy
Last Updated: December 2, 2025
⚠️ All Sales Are Final
New Japan Deals operates on a NO RETURNS policy. Similar to proxy purchasing services, all items are final sale and non-returnable once purchased.
Why We Don't Accept Returns
Our no-return policy exists for several important reasons:
- Full Transparency: We provide detailed photos of actual items, honest condition descriptions, and respond to questions before purchase.
- International Shipping: Shipping items back to Japan is expensive and time-consuming, often costing more than the item itself.
- Pre-Owned Items: Vintage and pre-owned watches can be affected by the return shipping process, changing their condition.
- Consistent with Industry: This policy is standard among Japanese sellers and proxy services worldwide.
Before You Buy
Please do the following BEFORE placing an order:
- Review ALL product photographs (zoom in on details)
- Read the complete product description
- Understand condition ratings (Excellent, Good, Fair, Junk, etc.)
- Note any mentioned defects or issues
- Email us with ANY questions before purchasing
- Verify the watch model/brand meets your expectations
Order Cancellation
Before Shipping:
- You may request cancellation via email before the item is shipped.
- A 10% cancellation fee will be deducted from your refund.
- Refund (minus fee) processed within 7-10 business days.
After Shipping:
- Orders CANNOT be cancelled once shipped.
- Refusing delivery does NOT qualify for refund.
50% Deposit Hold
- We can reserve an item with 50% deposit.
- Remaining 50% must be paid within 20 days.
- If not paid within 20 days, deposit is forfeited and item is relisted.
- No exceptions or extensions.
Lost or Damaged Package (Without Insurance)
If you did NOT purchase insurance:
- We CANNOT provide any refund for lost or damaged packages.
- Risk transfers to buyer when package is handed to Japan Post.
- We will assist with inquiries but cannot guarantee any compensation from Japan Post.
We strongly recommend purchasing insurance for all orders.
Lost or Damaged Package (With Insurance)
If you purchased insurance:
Claim Process:
- Report damage/loss within 7 days of delivery (or 30 days if not received)
- Email us with:
- Photos of outer box showing damage
- Photos of inner packaging
- Photos of product damage (multiple angles)
- Keep ALL original packaging
- We file the claim with Japan Post on your behalf
- Japan Post investigates (takes 30-90 days)
- Payout issued ONLY after Japan Post approves claim
25% Processing Fee:
If claim is successful, we retain 25% as processing fee. You receive 75% of the claim amount.
Example: ¥100,000 claim → You receive ¥75,000
Want to Keep 100%?
You may file the claim directly with Japan Post yourself (requires Japanese language, documentation, and handling all correspondence).
What's Covered:
- Total loss during transit
- Visible damage during transit
What's NOT Covered:
- No visible damage on outer package
- Pre-existing conditions shown in listing
- Internal mechanical issues
- Customs seizure
- Delivery delays
- Buyer's remorse
Customs & Delivery Refusal
No refund is provided if:
- You refuse delivery due to customs duties or taxes
- Customs seizes or destroys the item
- Package is returned because of incorrect address
- You fail to collect the package
Customs duties, taxes, and fees are the buyer's responsibility and are NOT refundable.
Contact Us
For questions about orders, cancellations, or claims:
Email: yamadatrade11@gmail.com
Response Time: Within 2 business days
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (Japan Time)