Terms and Conditions

Company Name: 合同会社山田トレード (Yamada Trade LLC)

Location: Chiba Prefecture, Japan

License: 古物商許可 第441200001622号

Issuing Authority: 千葉県公安委員会 (Chiba Prefectural Public Safety Commission)

Contact: yamadatrade11@gmail.com

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (Japan Time)

All products sold on New Japan Deals are pre-owned, vintage, or secondhand items. Please understand the following:

• "Junk" or "Operation Unconfirmed" items are sold as-is without guarantee of functionality. Many such watches may work with a simple battery change or light service.
• All photographs shown are of the actual item you will receive.
• Descriptions are provided in good faith based on visual inspection. We are not certified watchmakers and cannot guarantee internal mechanical condition.
• Minor scratches, wear marks, or patina consistent with age may not be individually listed but are visible in photographs.
• We do not verify authenticity of brand items. Buyers purchase at their own risk regarding authenticity.

Please carefully review ALL images and descriptions before purchasing. If you have questions, contact us BEFORE ordering.

All prices on New Japan Deals include:

• Item Price: Base cost of the product (displayed in JPY)
• Handling Fee (10%): Covers inspection, professional packaging, and export documentation
• International Shipping: Based on destination country and shipping method selected
• Optional Insurance: Additional protection during transit (see Section 11)

NOT included in our prices:

• Customs duties and import taxes in your country
• VAT, GST, or other local taxes
• Brokerage fees charged by carriers

• Full payment is required at the time of purchase.
• We accept major credit cards (Visa, Mastercard, American Express) and PayPal.
• All prices are displayed in Japanese Yen (JPY). Currency conversion is handled by your payment provider.
• We cannot hold any product without full payment.
• 50% Deposit Hold: We can reserve a product with 50% deposit. If remaining payment is not completed within 20 days, the deposit is forfeited and the item will be relisted.

Similar to proxy purchasing services, all items sold through New Japan Deals are final sale and non-returnable. This policy exists because:

• All product information, images, and condition details are transparently provided before purchase
• International shipping makes returns impractical and costly
• Pre-owned items may be affected by return shipping conditions

We strongly encourage you to:

• Review all photographs carefully (zoom in on details)
• Read the complete product description
• Ask questions via email BEFORE purchasing if uncertain
• Understand the condition rating (Excellent, Good, Fair, Junk, etc.)

Cancellation fee: 10% of total payment

• This fee applies to ALL cancelled orders after payment, regardless of reason.
• Cancellation requests must be made via email BEFORE the item is shipped.
• Once shipped, orders cannot be cancelled.
• Refunds (minus 10% fee) will be processed within 7-10 business days.

These fees exist because buyers sometimes purchase without carefully reviewing descriptions or images, or change their minds after payment. Please be certain before ordering.

Carrier: All international shipments are handled by Japan Post.

Available Methods:

• EMS (Express Mail Service): 7-12 business days, tracking, insurance available up to ¥2,000,000
• ePacket Light: 10-18 business days, tracking, no insurance
• Small Packet (Air): 12-20 business days, no tracking, no insurance
• International Parcel (Air): 12-20 business days, tracking, insurance up to ¥11,160
• International Parcel (Surface): 45-90 days, tracking, insurance up to ¥11,160

Important:

• Delivery times are estimates only and are NOT guaranteed by New Japan Deals or Japan Post.
• Delays due to customs clearance, weather, carrier issues, or other factors are not grounds for refund.
• We ship to the address provided by your payment processor. Address changes after payment are not possible.

• Once we deliver the package to Japan Post and receive tracking confirmation, responsibility for the package transfers to the shipping carrier and ultimately the buyer.
• For packages WITHOUT insurance: New Japan Deals is not responsible for lost or damaged packages after handover to Japan Post. No refund will be provided.
• For packages WITH insurance: See Section 11 for insurance claim procedures.
• Title (ownership) of the item transfers to the buyer upon successful delivery.

• Import duties and taxes vary by country and are determined by your local customs authority.
• These fees are NOT included in our prices and will be collected separately by the carrier or customs.
• We declare the actual purchase value on customs forms. We do not under-declare or mark items as "gifts."
• Refusal of delivery: If you refuse delivery due to customs fees, we will NOT provide a refund. You accepted these terms at checkout.
• Customs seizure: If your country's customs seizes or destroys the item (for any reason including suspected counterfeit, prohibited item, or incomplete documentation), no refund will be provided. This is the buyer's risk.

We recommend checking your country's import regulations and duty rates before purchasing.

If you choose a shipping method without insurance or decline optional insurance:

• You accept full risk of loss or damage during transit.
• We will assist with Japan Post inquiries but cannot guarantee any compensation.
• Japan Post's standard liability is extremely limited (often ¥0 for uninsured small packets).

We strongly recommend purchasing insurance for all orders, especially high-value watches.

Insurance is OPTIONAL and available for eligible shipping methods (EMS, International Parcel Air, International Parcel Surface).

Insurance Cost (Paid by Buyer):

• EMS: First ¥20,000 coverage is FREE
• Additional coverage: ¥50 per ¥20,000 (Japan Post rate)
• Maximum coverage: ¥2,000,000

If You Skip Insurance:

If You Add Insurance:

• Your package is covered against loss and visible transit damage.
• We will file the insurance claim with Japan Post on your behalf.

Claim Processing Fee (25%):

Example Claim Payouts:

Want to Keep 100%?

You may file the insurance claim directly with Japan Post yourself. This requires:

• Japanese language proficiency
• Direct communication with Japan Post
• Completing claim documentation
• Handling all correspondence yourself

If you choose to self-file, New Japan Deals will not be involved in the claim process.

What IS Covered:

• Total loss of package during transit
• Visible damage to package and contents during transit
• Partial loss of contents

What is NOT Covered:

• Damage with no visible evidence on outer packaging
• Pre-existing defects or conditions visible in product listing
• Internal mechanical failure (watches not working)
• Customs seizure or destruction
• Delivery delays
• Buyer's remorse or dissatisfaction with product
• Incorrect address provided by buyer
• Customs duties, taxes, or fees

Claim Procedure:

1. Report damage/loss to us within 7 days of delivery (or 30 days if package not received).
2. Provide photos: outer box showing damage, inner packaging, product damage, all angles.
3. Keep all original packaging materials until claim is resolved.
4. We will file the insurance claim with Japan Post on your behalf.
5. Japan Post investigation takes 30-90 days.
6. Payout is issued ONLY after Japan Post approves the claim.
7. You receive 75% of approved amount (25% retained as processing fee).

Due to international shipping regulations and airline safety requirements:

• We may remove batteries from quartz watches before shipping.
• This is done without prior notification to comply with shipping safety requirements.
• Replacement batteries can typically be purchased locally in your country for minimal cost.

If you require a formal invoice for customs clearance or personal records:

• Select the "Invoice Required" option during checkout.
• Specify any particular requirements (company name, tax ID, etc.) in the order notes.
• Invoices cannot be issued or modified after shipment.

We cannot ship to certain countries due to:

• Japan Post service restrictions
• High fraud risk
• International sanctions
• Customs regulations

Available shipping destinations are displayed during checkout. If your country is not listed, we cannot ship to that location.

• After full payment, we can hold your product for up to 30 days free of charge upon request.
• This is useful for buyers who want to combine multiple orders into one shipment.
• Contact us to arrange extended hold periods (subject to storage availability).
• Items held beyond 30 days without communication may be considered abandoned.

We do NOT offer proxy purchasing services. Please do not request:

• Purchasing items from other sellers on your behalf
• Bundling external purchases with your New Japan Deals order
• Acting as your agent for auctions or other platforms

We reserve the right to cancel any transaction that:

• Appears suspicious or potentially fraudulent
• Uses stolen payment credentials
• Involves address discrepancies
• Violates our terms or applicable laws

In such cases, a full refund will be issued. We are not required to provide reasons for cancellation.

To the maximum extent permitted by law:

• New Japan Deals' total liability for any claim shall not exceed the purchase price of the item(s) in question.
• We are NOT liable for: lost profits, consequential damages, incidental damages, special damages, emotional distress, or any indirect losses.
• We are NOT liable for actions or failures of third parties including Japan Post, customs authorities, payment processors, or delivery services.
• We are NOT liable for delays, losses, or damages caused by circumstances beyond our reasonable control.

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, typhoons, floods)
• Pandemics or health emergencies
• War, terrorism, or civil unrest
• Government actions, embargoes, or sanctions
• Carrier service disruptions or suspensions
• Labor disputes or strikes

In such events, we may delay shipment or cancel orders with full refund.

• These Terms and Conditions are governed by the laws of Japan.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of Chiba Prefecture, Japan.
• By placing an order, you consent to the jurisdiction of Japanese courts.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

If you have questions about these Terms and Conditions:

Email: yamadatrade11@gmail.com

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (Japan Time)

Closed: Weekends and Japanese public holidays

Response time: Within 2 business days